A Department Technology Analyst (DTA) was recently discovered spamming his department. When confronted about his monthly mass e-mails titled “Frank’s Tech Tips”, Frank Lee, the DTA for the Royce Humanities Group, denied any wrongdoing and claimed he was sending out “educational e-mails” or “tech tips” in the interest of his clients. Digital Odyssey correspondent Frank Lee was able to get an exclusive interview with the accused… um, Frank Lee.
Q: What’s the point of each issue? Do you expect your readers to become a technical genius like you?
A: [Laughs] Well, these aren’t complete lessons on certain topics, as I don’t expect anyone to take time from their already busy schedule to become a pro on a certain topic. I do hope to raise awareness about certain security issues and provide helpful tidbits on productivity. The key is small doses. I also intentionally leave out some details because another goal is to get the reader curious about the topic and encourage them to consult me about the issue. Different people have different situations and instead of making each issue a reference for all, I prefer people come talk to me, where a casual personal consultation would be more effective. That also keeps each issue concise, which I’ll address in my response to your next question. Oh, and another reason for the creation of these tech tips is to regularly remind my clients that I exist and I’m available to help them. A DTA is useless if his or her existence is unknown.
Q: Wise words. How do you decide on what content goes into each issue?
A: I have two priorities whenever I write an issue. One, the topic must be relevant. Whatever I write about needs to relate to the readers somehow, usually an aspect of security or productivity that affects most readers. Two, the article must be concise. If I want the article to be read, it better not be long. To me, anything that takes longer than two minutes to read risks being delegated to the “read later” pile indefinitely.
Q: Should I subscribe to your tech tips?
A: Well if you currently do not subscribe to or are an author of the tech tips, I recommend signing up. I write each issue so it will be easy reading, yet I try to include something technology-savvy readers may find new. Directions for signing up are included at the bottom of this article.
Q: Huh? Anyway… Can I make suggestions?
A: Sure, I appreciate any feedback from my readers. If it’s negative, make it constructive. If it’s positive, I’d like to know specifically why so I can keep those aspects. I’d also be interested in hearing what topics you would like covered.
Q: This Digital Odyssey article itself is really long. And you spent the whole thing talking about yourself. Is that what the tech tips are like?
A: … No. I promise.
To subscribe to or get more information on Frank’s Tech Tips, e-mail Frank at frank@humnet.ucla.edu.
Example “Back Issues” (PDF format)