Two very successful and celebrated teams at CDH are the Departmental Technology Analysts (DTAs) and the Instructional Technology Consultants (ITCs). Each team supports the Humanities faculty, staff and graduate students. However, the two groups play different roles that complement each other and sometimes overlap.

The DTAs are full-time career employees who provide technical support in all areas of computing and are the center point for all technological assistance. Each DTA is assigned to a specific administrative unit, such as the Dodd Group or the Royce group, and spends 80% of their time as the primary contact for all technology related concerns. The DTAs are skilled PC and Apple hardware/software technicians and handle all matter of desktop support issues. They each have a wide variety of experience utilizing networking and communication protocols, graphic design concepts, and data management stratagems. The other 20% of DTA time is spent working on special projects, such as, website design, and the bi-weekly home computer support clinics.

If a DTA can’t help you directly, they know how to find help. So it is always a good idea to start with your DTA!

Clockwise from top left, the DTA team members are Alastair Thorne, Bronson Tran, Bryan Jung, Calvin Tong (DTA Coordinator), Dave Nguyen, Frank Lee, Joseph Fahs, Roozbeh Kavian and Steven Lee.

The DTA web page is http://www.cdh.ucla.edu/dta.html

By contrast, the ITC team consists of ten part-time humanities graduate students hired for a tenure of up to two years and based in the “ITC Lab” (1041 public policy). The focus of the ITC team is to assist instructors with the best use of technology in instruction and learning. Like DTAs, ITCs are assigned to support specific departments. However, they work very collaboratively to share their various disciplinary, pedagogical, and technical skills wherever needed. ITCs are most often associated with course websites, but they know and consult on a variety of other technology tools, including presentation software, media processing, blogging and wikis, Wimba, scanning and OCR. The ITC Lab is equipped with high-end digitizing equipment — available to instructors to use by appointment or on a drop-in basis.

The 2007-2008 ITC team. Front row, left to right: Huan Wang, Yoshiko Fukuyasu, Eva Sobolevski, Jonathan Jones, Chris Shaw, Yasu Imao, Kim Mack
Back row, left to right: Innhwa Park, Ted Liu (Foreign Languages IT Coordinator), Randall Gordon, Austin Payne, Annelie Rugg (ITC Coordinator)

The ITC web page is http://www.humnet.ucla.edu/itc/

(Thanks to Linda Holmes for drafting this article).

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